Returns & Warranty

At Little Hoppa, customer satisfaction is our top priority, and we handle each query on an individual basis to ensure the best possible outcome. We hope you are 100% delighted with your order; however, you have 30 days from the date you (or a nominated recipient) receive the goods to change your mind.

To receive a full refund, goods must be unused, in perfect condition, and returned in their original packaging with all labels, seals, and components intact. Refunds will not be issued for items missing parts, packaging, contents, accessories, or manuals. Items returned after 30 days will not be refunded.

If your order arrives damaged, with missing parts, or incorrect items, please contact our Customer Service team at hello@littlehoppa.com within 14 days of delivery so we can arrange a refund or exchange.

Please contact us at hello@littlehoppa.com, quoting your order number, full name, and address. We recommend returning items via a reliable tracked service. Please note that return postage costs are non-refundable unless the item is faulty. In the case of faulty items, we will cover return costs but require a copy of the postage receipt.

Each returned item will be assessed individually. If received in an unsatisfactory condition, we reserve the right to decline a refund or exchange.

Refunds will only be credited to the account used for the original purchase. Please allow up to 14 working days from receipt at our warehouse for your refund to be processed. Refunds will be made to your original payment method.

For international returns, please ensure parcels are clearly marked:
“GOODS FROM THE UK BEING RETURNED FOR EXCHANGE”
to avoid delays at customs.

Returns Address:
Little Hoppa
Unit 4, Haslemere Business Centre
Lincoln Way
Enfield
EN1 1DX
United Kingdom